Product Catalogue - Downloads this Month

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All Downloads This Month

CRM functional specification (14 downloads)
CRM implementation road map (12 downloads)
Business process development - CRM (8 downloads)
Business Processes: CRM Implementation Guidance for Processes (6 downloads)
Case Study Template (5 downloads)
Business Case for CRM (4 downloads)
CRM User Requirements Specification (3 downloads)
Workflow ROI Benefits Realisation Model (2 downloads)
Business Processes: Business Process Descriptions (2 downloads)
Approaches to Integration (2 downloads)
Benefits calculator example scenario the London Borough of Wicket (1 download)
Service Assurance Dashboard: Technical Specification (Lambeth) (1 download)
Example advertorials - resources to market online services (1 download)
The Development of Dashboards in the Royal Borough of Kingston (1 download)
Information Asset Register Toolkit (download) (1 download)
The Development of Dashboards in the Royal Borough of Kingston:Systems Specification and Technical Architecture (1 download)
Delivering an Integrated Corporate Solution to Support Cross-Departmental Service delivery to citizens (1 download)
Work Stream Case Study: London Borough of Lambeth) (1 download)
Slivers of Time (1 download)
Using workflow technology to support end to end service delivery to citizens (1 download)
Contact Centre Guide (1 download)
Records Management 'model' (1 download)
Integration Technology Reference Guide (1 download)
Using workflow technology to support service delivery across multiple organisations (1 download)
CRM Integration Guide (1 download)
Cornwall CC - Redesigning Your Intranet (1 download)
CRM Business Specification (1 download)
Integration Assessment Toolkit (1 download)
A Tale of Two Dashboards (1 download)
CRM System Functional Specification (1 download)
Charting the Roadmap to KM (1 download)
Conceptual Architecture (1 download)
Logical data model (1 download)
Continuous Improvement Guidelines (1 download)
Bath and North East Somerset's Cashless Catering Service - Case Study (1 download)
Dashboard Design and Test Phase:Royal Borough of Kingston upon Thames (1 download)
Wiltshire & Swindon e-Government Partnership CRM Pilot Project. Sample tender document including CRM functional and technical specification (1 download)
CRM Decision Roadmap (1 download)
Implementation Experience Process (London Borough of Lambeth) (1 download)
Performance Management Frameworks and Systems for Local Strategic Partnerships (1 download)
Screenshots of Live Dashboard (London Borough of Lambeth) (1 download)
CRM Business case example (1 download)
Service Assurance Dashboard: Functional Specification (Lambeth) (1 download)

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