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All Downloads This Month

CRM implementation road map (79 downloads)
CRM functional specification (33 downloads)
Business process development - CRM (33 downloads)
CRM User Requirements Specification (21 downloads)
Business Processes: CRM Implementation Guidance for Processes (13 downloads)
CRM Business Specification (7 downloads)
Business Processes: Business Process Descriptions (5 downloads)
Case Study Template (5 downloads)
CRM Vision (5 downloads)
CRM Business Case (4 downloads)
Introduction to CRM (4 downloads)
CRM Integration Guide (4 downloads)
CRM Roadmap Quick Guide (3 downloads)
CRM Decision Roadmap (3 downloads)
Business Case for CRM (3 downloads)
The Benefits of the Customer Relationship Management National Project (3 downloads)
Contact Centre Guide (3 downloads)
Workflow ROI Benefits Realisation Model (3 downloads)
CRM - Staff Training Material (2 downloads)
Records Management 'model' (2 downloads)
Introduction to LGOL Net (2 downloads)
CRM ROI Part 2 Case Study v3.0 (K3.1) (2 downloads)
Business Case for GIS (2 downloads)
Business Process Modelling Notation (2 downloads)
Change management Toolkit (2 downloads)
How to Guides...What is Spend Analysis...and how to get started (2 downloads)
CRM Scan Reports (2 downloads)
CRM Support and Operation Guidelines (2 downloads)
Information Audit Presentation (2 downloads)
Case Study from Walsall MBC : Information Mapping Project (1 download)
KM Roadmap Expert Workshop: Information Management Keynote (1 download)
Benefits Realisation – Executive Summary of Practical Guide to Benefits Realisation (1 download)
Mini case study - Benefits realisation (1 download)
Research Findings: Working With Business and Contact Centres (1 download)
Implementing Democratic Information Management: Case Study (1 download)
CRM Product Descriptions (1 download)
Management Summary - CRM Scan Report (1 download)
CRM System Functional Specification (1 download)
Smart Cards Road Map focusing specifically on the London region (1 download)
Template Memorandum of Understanding (MOU) (1 download)
Research Findings: Working With Business Pilot report (1 download)
Mediated Services Service Planning Content Templates (1 download)
Experience Sharing Workshops presentation - e-ticketing Royal Borough Kingston-upon-Thames (1 download)
E-Gov Data Model (1 download)
Business case for the development of a portal website (1 download)
Implementation Strategies and Routes (S3.4) (1 download)
Purchasing Cards - An overview of solutions (1 download)
Borough Council of Wellingborough - A Case Study about Change Management when implementing e-Procurement. (1 download)
CRM Business case example (1 download)
ePewsey - Case Study of a Rural Community Internet Cafe (1 download)
CRM and public sector content management system portal (PSCMS) staff training guide (1 download)
Wiltshire & Swindon e-Government Partnership CRM Pilot Project. Sample tender document including CRM functional and technical specification (1 download)
Retention Guidelines for Local Authorities (1 download)
Peterborough Young People's Information Network (PYPIN) handover and recommendations document (1 download)
How to Plan an Information Audit (1 download)

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