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All Downloads This Month

CRM implementation road map (33 downloads)
Business process development - CRM (18 downloads)
CRM Business Specification (15 downloads)
CRM functional specification (10 downloads)
CRM User Requirements Specification (8 downloads)
Business Processes: CRM Implementation Guidance for Processes (6 downloads)
Business Processes: Business Process Descriptions (3 downloads)
Business Process Modelling Notation (3 downloads)
CRM ROI Model Blank (K3.3) (2 downloads)
Cornwall CC - Redesigning Your Intranet (2 downloads)
Introduction to CRM (2 downloads)
Benefits calculator example scenario the London Borough of Wicket (2 downloads)
London Borough of Hammersmith and Fulham s pest control prepayment project - Process Maps (2 downloads)
Effectiveness-Efficiency Matrix template (2 downloads)
CRM Business Case (2 downloads)
CRM Business Benefits Calculator Tutorial (2 downloads)
CRM Business Benefits Realisation Model Sample (K3.2) (2 downloads)
Citizen Account - Data Cleansing Best Practice (1 download)
Bath and North East Somerset s Self Service Cash Machines project - Case Study (1 download)
CRM System Functional Specification (1 download)
Bath and North East Somerset s parking fine telephone payments system - Business Case (1 download)
CRM Decision Roadmap (1 download)
Bath and North East Somerset s Library link e-payment project - Process Maps (1 download)
Case Study Template (1 download)
Business Case - A Living Document (1 download)
London Borough of Hammersmith and Fulham s Registrars Certificate e-payment project - Process Maps (1 download)
Green Wall Planner (1 download)
London Borough of Hammersmith and Fulham s Planning Applications project - Business Case (1 download)
Bristol City Council s Online Electronic Bills e-Payment Project - Process Map (1 download)
CRM ROI Part 2 Case Study v3.0 (K3.1) (1 download)
Bristol City Council s Online Electronic Bills e-Payment Project - Lessons Learned (1 download)
CRM ROI Guide v3.0 Part 1 (K3.0) (1 download)
KM and Service Improvement Application Guide (Cookbook A) (1 download)
Bristol City Council s Online Electronic Bills e-Payment Project - Business Case (1 download)
The Benefits of the Customer Relationship Management National Project (1 download)
CRM Product Descriptions (1 download)
Business Case for CRM (1 download)
Business Processes: Business/Local Authority Interactions (1 download)
CRM Bus Benefit Calculator Getting Started v02 (P4.2) (1 download)
CRM Legal Compliance Standards (1 download)
Workflow ROI Benefits Realisation Model (1 download)
Brent Council - A Case Study about Brent's strategic sourcing initiative. (1 download)
Information Management Standards Metadata (1 download)
IEG4: Delivering e-Government Benefits: 2005 Status Report (1 download)
How to guide - e-forms strategy (1 download)
CRM Business Benefits Calculator (1 download)
Information Management Standards- thesaurus (1 download)
Records Management 'model' (1 download)
CRM Business case example (1 download)
Information Management Standards Overview (1 download)
APLAWS+ personnel specification TRAINER (1 download)
CRM Support and Operation Guidelines (1 download)
APLAWS+ role description TRAINER (1 download)
CRM ROI Model Sample (K3.2) (1 download)
Information Management Standards Category Lists (1 download)
Workflow Toolkit 4.3 (1 download)
Data Cleaning Toolkit (1 download)
Building the Toolkit for the Enterprise Workflow National Project (1 download)

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