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CRM Business Case

The Business Case covers the following:
- calculating costs
- evaluating benefits
- risk management
- change management
- procurement
- return on investment

This guide is to be used by senior managers and business analysts. It is supported by the Business Benefits Calculator.

Author
Programme :CRM
Workstream :K1.0
Product type :Toolkit
Project stage :Plan

Gershon categories :
Service areas :Business
Community and living
Council, government and democracy
Education and learning
Environment
Health and social care
Housing
Jobs and careers
Legal services
Leisure and culture
Policing and public safety
Social issues
Transport and streets
Priority service outcomes :
CPA key lines
of enquiry :

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Business process development - CRM
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CRM User Requirements Specification


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      Thursday 14 December 2006
by dwarka dudhi
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This product was last updated on Wednesday 28 September 2005