CRM Business Case

The Business Case covers the following:
- calculating costs
- evaluating benefits
- risk management
- change management
- procurement
- return on investment

This guide is to be used by senior managers and business analysts. It is supported by the Business Benefits Calculator.

Author			View or Download K1.0_CRM_Business_Case_1.0_Final.pdf 485 Kb Anti-virus policy
Programme :	CRM
Workstream :	K1.0
Product type :	Toolkit
Project stage :	Plan
Gershon categories :
Service areas :	Business Community and living Council, government and democracy Education and learning Environment Health and social care Housing Jobs and careers Legal services Leisure and culture Policing and public safety Social issues Transport and streets
Priority service outcomes :
CPA key lines of enquiry :

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Thursday 14 December 2006 by dwarka dudhi ok

This product was last updated on Wednesday 28 September 2005