Management Summary - CRM Scan Report

Executive summary to the Baseline Environmental Scan and Analysis of Good Practice in CRM by Local Authorities

Author			View or Download S1.1_Management_Summary_Scan_Report_1.0_Final.pdf 183 Kb S1.2_Scan_eSurvey_ 2 _Results_1.0_Final.pdf 260 Kb Anti-virus policy
Programme :	CRM
Workstream :	S1.1
Product type :	Toolkit
Project stage :	Plan
Gershon categories :	Transactional services
Service areas :	Business
Priority service outcomes :	Integration of CRM with back office using workflow CRM across access channels
CPA key lines of enquiry :	Use of Resources - Internal control Use of Resources - Value for money

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This product was last updated on Wednesday 28 September 2005