CRM Business Specification

A toolkit to help local authorities assess their current practice and the future potential of CRM. It includes:

- the scope of CRM
- high level goals
- prerequisites and requirements
- components relating to narrow and deep and wide and shallow implementation strategies
- back office integration
- ownership and charging mechanisms
- performance measurement

To be used by project managers and business analysts

Author			View or Download K2.0_Business_Specification_1.0_Final.pdf 473 Kb Anti-virus policy
Programme :	CRM
Workstream :	K2.0
Product type :	Toolkit
Project stage :	Design
Gershon categories :	Back office functions
Service areas :	Business
Priority service outcomes :	Integration of CRM with back office using workflow CRM across access channels
CPA key lines of enquiry :	Corporate - Ambition for the council

People who downloaded these files also downloaded :

CRM implementation road map CRM functional specification Business process development - CRM CRM User Requirements Specification Business Processes: CRM Implementation Guidance for Processes

Product reviews

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Monday 10 May 2010 by bachegowda@altayer.com very Good

Tuesday 9 March 2010 by sat chohan gg

Friday 22 August 2008 by moscow@iburst.co.za The document address critical issues that escapes government officials when designing a service paltform

Thursday 10 July 2008 by Missy Pitcher Excellent guideline for getting started.

Friday 4 April 2008 by anila.rehman@edevtec.com Very helpful in understanding the CRM concepts

Friday 4 April 2008 by anila.rehman@edevtec.com Very helpful in understanding the CRM concepts

Monday 26 December 2005 by sk tm excellent

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This product was last updated on Wednesday 28 September 2005