CRM Support and Operation Guidelines

A reference document that provides advice and guidance on the operational implementation and management of a CRM system.

The document draws upon the IT Infrastructure Library (ITIL) framework.

Author	CRM National Project		View or Download B3.0_Support_and_Operation_Guidelines_1.0_Final.pdf 362 Kb Anti-virus policy
Authoring body :	CRM National Project
Date available :	1 March 2004
Programme :	CRM
Workstream :	B3.0
Product type :	One-off product
Project stage :	Design
Gershon categories :
Service areas :	Business Community and living Council, government and democracy Education and learning Environment Health and social care Housing Jobs and careers Legal services Leisure and culture Policing and public safety Social issues Transport and streets
Priority service outcomes :
CPA key lines of enquiry :

People who downloaded these files also downloaded :

CRM implementation road map Business process development - CRM Business Processes: CRM Implementation Guidance for Processes CRM User Requirements Specification CRM Business Specification

Product reviews

There are no reviews for this product.

Rate and review this product to share your views with other users.

This product was last updated on Wednesday 28 September 2005