CRM User Requirements Specification

The User Requirements Specification complements the System Functional Specification by looking at the business requirements of the user and introduces the framework of potential issues to consider.

This reference document is to be used by project managers and e-government teams when analysing high level business requirements.

Author	CRM National Project		View or Download B4.0_User_Requirements_Specification_1.0_Final.pdf 416 Kb Anti-virus policy
Authoring body :	CRM National Project
Date available :	1 March 2004
Programme :	CRM
Workstream :	B4.0
Product type :	One-off product
Project stage :	Design
Gershon categories :
Service areas :	Business Community and living Council, government and democracy Education and learning Environment Health and social care Housing Jobs and careers Legal services Leisure and culture Policing and public safety Social issues Transport and streets
Priority service outcomes :
CPA key lines of enquiry :

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CRM implementation road map CRM functional specification Business process development - CRM Business Processes: CRM Implementation Guidance for Processes CRM Business Specification

Product reviews

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Saturday 14 August 2010 by Anindo Mukherjee great document

Monday 10 May 2010 by bachegowda@altayer.com Good

Wednesday 5 May 2010 by subhransughosh@yahoo.co.in Its good

Sunday 18 April 2010 by laurapluna@hotmail.com qrrq

Wednesday 24 February 2010 by Nguyen Tuan Anh ok

Monday 16 November 2009 by Quddus Azam Extremely comprehensive!!

Wednesday 15 July 2009 by Eduek Akan Brilliant

Wednesday 24 June 2009 by arabind baral good

Tuesday 10 March 2009 by shek marc ver ver good

Friday 17 October 2008 by Lu Bi good

Saturday 27 September 2008 by hari.j2k@gmail.com goog

Tuesday 9 September 2008 by tamcunningham@gmail.com Very helpful, clear and a good model for a requirements document

Saturday 28 June 2008 by aswinkumars@gmail.com good

Friday 18 April 2008 by reno_raird@hotmail.com Good source of information, too, for business analyst who work for software house.

Wednesday 31 January 2007 by nishuthegreat2001@yahoo.com this product can be used in any organization for the good CR use.

Wednesday 5 April 2006 by bin wang best

Friday 30 September 2005 by mflythe@siac.com trying to use pieces of this document

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This product was last updated on Wednesday 28 September 2005