Business Processes: Business Process DescriptionsThese include descriptions and maps of the processes most important to councils and businesses and are in a form suitable for CRM vendors and business process re-engineering teams to implement. This also includes a complete list of the processes. | Author | |  View or Download | | Date available : | 26 April 2004 | | Programme : | Working with Business
| | Workstream : | BP 4 | | Product type : | Toolkit
| | Project stage : | Design
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| | Gershon categories : | Back office functions
Procurement
Transactional services
| | Service areas : | Business
Community and living
Council, government and democracy
Education and learning
Environment
Health and social care
Housing
Jobs and careers
Legal services
Leisure and culture
Policing and public safety
Social issues
Transport and streets
| | Priority service outcomes : | A-Z information deep linking
Inclusion of SMEs in e-procurement programme
Reporting of environmental issues
Establishment of a single business account
e-Billing for Council Tax and Business Rates
Check account balances online
Website conformance to WAI level AA
Compliance with e-GIF and e-GMS
Access to council services out-of-hours
Web content management system
| CPA key lines
of enquiry : | Use of Resources - Internal control
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