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Wiltshire & Swindon e-Government Partnership CRM Pilot Project. Sample tender document including CRM functional and technical specification

This product was developed using the specifications provided by the CRM National Project as well as learnings from the pilot of CRM software in the County Council. This document will save a lot of time for those Local Authorities wishing to implement a CRM system in partnership.

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Authoring body :Kennet DC, North Wilts DC, Salisbury DC, Swindon BC, West Wilts DC & Wiltshire CC.
Programme :Wiltshire & Swindon e-Government Partnership
Product type :One-off product
Project stage :Design
Technical supplier :Lagan

Gershon categories :Back office functions
Procurement
Service areas :Business
Council, government and democracy
Priority service outcomes :CRM across access channels
CPA key lines
of enquiry :
Corporate - Ambition for the council
Corporate - Capacity
Corporate - Performance management
Use of Resources - Value for money

People who downloaded these files also downloaded :

downloadCRM implementation road map
CRM functional specification
Business process development - CRM
CRM User Requirements Specification
Business Processes: CRM Implementation Guidance for Processes


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      Wednesday 12 March 2008
by anthony.das@kotak.com
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This product was last updated on Thursday 17 November 2005