Wiltshire & Swindon e-Government Partnership CRM Pilot Project. Sample tender document including CRM functional and technical specification

This product was developed using the specifications provided by the CRM National Project as well as learnings from the pilot of CRM software in the County Council. This document will save a lot of time for those Local Authorities wishing to implement a CRM system in partnership.

Author			View or Download WS CRM Spec v1.2.doc CRM specification document 803 Kb Anti-virus policy
Authoring body :	Kennet DC, North Wilts DC, Salisbury DC, Swindon BC, West Wilts DC & Wiltshire CC.
Programme :	Wiltshire & Swindon e-Government Partnership
Product type :	One-off product
Project stage :	Design
Technical supplier :	Lagan
Gershon categories :	Back office functions Procurement
Service areas :	Business Council, government and democracy
Priority service outcomes :	CRM across access channels
CPA key lines of enquiry :	Corporate - Ambition for the council Corporate - Capacity Corporate - Performance management Use of Resources - Value for money

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Wednesday 12 March 2008 by anthony.das@kotak.com Fine

This product was last updated on Thursday 17 November 2005