CRM functional specificationLocal Authorities can use the functional specification for the partnership-wide CRM system procured by the partnership as a reference guide for their own CRM procurement | Author | |  View or Download | | Authoring body : | Cannock Chase District Council, East Staffordshire Borough Council, Lichfield District Council, Newcastle-under-Lyme Borough Council, South Staffordshire District Council, Stafford Borough Council, Staffordshire County Council, Staffordshire Moorlands District Council, Stoke-on-Trent City Council (unitary), Tamworth Borough Council | | Programme : | Staffordshire Connects
| | Product type : | One-off product
| | Project stage : | Procure
| | Technical supplier : | Oracle |
| | Gershon categories : | Procurement
| | Service areas : | Council, government and democracy
| | Priority service outcomes : | School Admissions portal
Application for school places
Information about Looked After Children
Consultation alerts
A-Z information deep linking
Secure information sharing for youth justice
Reporting of environmental issues
Establishment of a single business account
Automation of the planning and building control process
Online payments
Check account balances online
Smartcards for library and leisure services
Renewal and reservation of library books
Targets for processing of Benefit claims
Booking of sports and leisure facilities
Timetables and journey planning
Consultation on traffic management
Housing & Council Tax Benefit enquiries
Eligibility for Housing & Council Tax Benefit
Local care services information
Targets for savings from CRM & Workflow
Remote access to care package information
Website conformance to WAI level AA
Compliance with e-GIF and e-GMS
Access to council services out-of-hours
Integration of CRM with back office using workflow
Web content management system
Change of address
Publication of website service standards
Website performance monitoring
CRM across access channels
Unique reference numbers on enquiries
| CPA key lines
of enquiry : | Corporate - Ambition for the council
Use of Resources - Financial management
|
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