CRM implementation road map

Local Authorities can use this comprehensive and interactive CRM implementation road map and user guide to understand what a CRM implementation process is like. It takes the form of MS project plan supported by Word document containing hyperlinks.

Author			View or Download CRM Roadmap.mpp CRM roadmap 874 Kb CRM Roadmap User Guide.doc CRM roadmap user guide 548 Kb Templates.zip Templates 2309 Kb Anti-virus policy
Authoring body :	Alnwick District Council, Berwick-upon-Tweed Borough Council, Blyth Borough Council, Northumberland County Council, Castle Morpeth Borough Council, Tynedal Council, Wansbeck District Council
Date available :	31 July 2004
Programme :	Northumberland Online Partnership
Product type :	One-off product
Project stage :	Plan
Technical supplier :	Oracle
Gershon categories :	Back office functions Transactional services
Service areas :	Council, government and democracy
Priority service outcomes :	A-Z information deep linking Establishment of a single business account Housing & Council Tax Benefit enquiries Integration of CRM with back office using workflow CRM across access channels
CPA key lines of enquiry :	Use of Resources - Value for money

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Product reviews

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Wednesday 28 July 2010 by Anak Karim all in need and much more to implement CRM at my company! Great stuff...

Thursday 22 July 2010 by Sharon Whitehead thanks!

Thursday 22 July 2010 by Sharon Whitehead very helpful

Thursday 22 July 2010 by Sharon Whitehead very detailed

Friday 9 July 2010 by z.badak@tees.ac.uk Very useful.

Tuesday 22 June 2010 by Luke Keller hh

Monday 24 May 2010 by mmanjunaath@gmail.com good

Friday 23 April 2010 by Damien de Froberville Good

Friday 23 April 2010 by Damien de Froberville All laid out - easily customizable to adapt to your implementation needs

Thursday 8 April 2010 by Marc Casaccia very detailed

Wednesday 24 March 2010 by jules chen wow, totally relevant to my study.

Monday 18 January 2010 by edgar.huere@consultant.com This very important

Tuesday 12 January 2010 by ahmed khallab ok

Tuesday 1 December 2009 by Gavin Stokes great detail

Wednesday 28 October 2009 by compaq002@yeah.net Good for beginner

Tuesday 27 October 2009 by Geza Bodor very useful

Thursday 10 September 2009 by Majlinda Horta 000

Tuesday 14 July 2009 by sighlen@hotmail.com GOOD DUCUMENT

Thursday 2 July 2009 by HagJong Jo good article.

Wednesday 3 June 2009 by Michael Bailey Excellent, thanks

Monday 20 April 2009 by Alan Viegas ok

Thursday 16 April 2009 by canalhas@gmail.com missing steps

Thursday 16 April 2009 by canalhas@gmail.com thanks it was usefull

Sunday 5 April 2009 by michael.kwatia@gmail.com ok

Sunday 5 April 2009 by michael.kwatia@gmail.com ok

Saturday 4 April 2009 by michael.kwatia@gmail.com ok

Saturday 4 April 2009 by michael.kwatia@gmail.com ok

Saturday 4 April 2009 by michael.kwatia@gmail.com ok

Friday 6 February 2009 by erno_kemenes@hotmail.com kul version

Wednesday 4 February 2009 by sanjeev kapoor great

Wednesday 4 February 2009 by sanjeev kapoor its good

Saturday 13 December 2008 by pardis_sf1@yahoo.com dfgfdgdfg

Sunday 30 November 2008 by Heather Aguirre Great help at highlevel milestone planning and some detailed roadmap direction

Sunday 23 November 2008 by shinge@northtec.ac.nz Excellent advice, and extremely relevant. Presented in a clear, easy to follow format.

Thursday 18 September 2008 by Nancy Brito great

Friday 29 August 2008 by Milind Gokarn v goood

Friday 29 August 2008 by Milind Gokarn great idea...

Friday 29 August 2008 by Milind Gokarn great map...

Thursday 26 June 2008 by Nastran bahri Will give review after detail analysis

Wednesday 4 June 2008 by amarvin@tlen.pl Easy and transparent, encourage to read

Friday 16 May 2008 by Om Prakash Very useful bunch of docs.

Friday 16 May 2008 by Om Prakash Very useful document

Friday 16 May 2008 by Om Prakash Very useful Project Plan Template for CRM implementation

Monday 24 March 2008 by Georges Abdel Massih good product

Thursday 28 February 2008 by peteracreman@hotmail.com I couldn't really give it a top mark considering that I wrote the thing. Drop me a mail if you need any assistance.

Wednesday 9 January 2008 by Mark Raffaele gr

Saturday 15 December 2007 by Bijoy Chandrabalan not implementable

Friday 7 December 2007 by stephen.smith@brightpoint.com.au difficult to understand

Thursday 25 October 2007 by Shashi Mukund good

Monday 7 May 2007 by ejrebelo@yahoo.com Template have good fundamental structure but need some detail

Monday 7 May 2007 by ejrebelo@yahoo.com great stuff

Thursday 29 March 2007 by Kamal Soni Execellent

Friday 23 March 2007 by madanking@yahoo.com nice

Monday 5 March 2007 by l Chim good

Thursday 1 March 2007 by Mark Raffaele great thanks

Wednesday 7 February 2007 by C Gerke This is a professional and detailed project plan, which can support perfectly the business blueprint of a large or small CRM project. Highly recommendable!

Wednesday 17 January 2007 by khalhou@yahoo.fr ok

Wednesday 13 December 2006 by charles@omole.co.uk excellent

Wednesday 13 December 2006 by charles@omole.co.uk ok

Saturday 2 December 2006 by Paul Ursu too generalist

Monday 20 November 2006 by dwarka dudhi rre

Tuesday 24 October 2006 by James Hawkins excellent

Monday 24 April 2006 by reicamargo@gmail.com Very interisting!

Thursday 16 February 2006 by Elma Coetzer Good

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This product was last updated on Thursday 1 December 2005