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CRM implementation road map

Local Authorities can use this comprehensive and interactive CRM implementation road map and user guide to understand what a CRM implementation process is like. It takes the form of MS project plan supported by Word document containing hyperlinks.

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Authoring body :Alnwick District Council, Berwick-upon-Tweed Borough Council, Blyth Borough Council, Northumberland County Council, Castle Morpeth Borough Council, Tynedal Council, Wansbeck District Council
Date available :31 July 2004
Programme :Northumberland Online Partnership
Product type :One-off product
Project stage :Plan
Technical supplier :Oracle

Gershon categories :Back office functions
Transactional services
Service areas :Council, government and democracy
Priority service outcomes :A-Z information deep linking
Establishment of a single business account
Housing & Council Tax Benefit enquiries
Integration of CRM with back office using workflow
CRM across access channels
CPA key lines
of enquiry :
Use of Resources - Value for money

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Product reviews

Average product review :      

Rate and review this product to share your views with other users.
      Wednesday 28 July 2010
by Anak Karim
all in need and much more to implement CRM at my company! Great stuff...

      Thursday 22 July 2010
by Sharon Whitehead
thanks!

      Thursday 22 July 2010
by Sharon Whitehead
very helpful

      Thursday 22 July 2010
by Sharon Whitehead
very detailed

      Friday 9 July 2010
by z.badak@tees.ac.uk
Very useful.

      Tuesday 22 June 2010
by Luke Keller
hh

      Monday 24 May 2010
by mmanjunaath@gmail.com
good

      Friday 23 April 2010
by Damien de Froberville
Good

      Friday 23 April 2010
by Damien de Froberville
All laid out - easily customizable to adapt to your implementation needs

      Thursday 8 April 2010
by Marc Casaccia
very detailed

      Wednesday 24 March 2010
by jules chen
wow, totally relevant to my study.

      Monday 18 January 2010
by edgar.huere@consultant.com
This very important

      Tuesday 12 January 2010
by ahmed khallab
ok

      Tuesday 1 December 2009
by Gavin Stokes
great detail

      Wednesday 28 October 2009
by compaq002@yeah.net
Good for beginner

      Tuesday 27 October 2009
by Geza Bodor
very useful

      Thursday 10 September 2009
by Majlinda Horta
000

      Tuesday 14 July 2009
by sighlen@hotmail.com
GOOD DUCUMENT

      Thursday 2 July 2009
by HagJong Jo
good article.

      Wednesday 3 June 2009
by Michael Bailey
Excellent, thanks

      Monday 20 April 2009
by Alan Viegas
ok

      Thursday 16 April 2009
by canalhas@gmail.com
missing steps

      Thursday 16 April 2009
by canalhas@gmail.com
thanks it was usefull

      Sunday 5 April 2009
by michael.kwatia@gmail.com
ok

      Sunday 5 April 2009
by michael.kwatia@gmail.com
ok

      Saturday 4 April 2009
by michael.kwatia@gmail.com
ok

      Saturday 4 April 2009
by michael.kwatia@gmail.com
ok

      Saturday 4 April 2009
by michael.kwatia@gmail.com
ok

      Friday 6 February 2009
by erno_kemenes@hotmail.com
kul version

      Wednesday 4 February 2009
by sanjeev kapoor
great

      Wednesday 4 February 2009
by sanjeev kapoor
its good

      Saturday 13 December 2008
by pardis_sf1@yahoo.com
dfgfdgdfg

      Sunday 30 November 2008
by Heather Aguirre
Great help at highlevel milestone planning and some detailed roadmap direction

      Sunday 23 November 2008
by shinge@northtec.ac.nz
Excellent advice, and extremely relevant. Presented in a clear, easy to follow format.

      Thursday 18 September 2008
by Nancy Brito
great

      Friday 29 August 2008
by Milind Gokarn
v goood

      Friday 29 August 2008
by Milind Gokarn
great idea...

      Friday 29 August 2008
by Milind Gokarn
great map...

      Thursday 26 June 2008
by Nastran bahri
Will give review after detail analysis

      Wednesday 4 June 2008
by amarvin@tlen.pl
Easy and transparent, encourage to read

      Friday 16 May 2008
by Om Prakash
Very useful bunch of docs.

      Friday 16 May 2008
by Om Prakash
Very useful document

      Friday 16 May 2008
by Om Prakash
Very useful Project Plan Template for CRM implementation

      Monday 24 March 2008
by Georges Abdel Massih
good product

      Thursday 28 February 2008
by peteracreman@hotmail.com
I couldn't really give it a top mark considering that I wrote the thing. Drop me a mail if you need any assistance.

      Wednesday 9 January 2008
by Mark Raffaele
gr

      Saturday 15 December 2007
by Bijoy Chandrabalan
not implementable

      Friday 7 December 2007
by stephen.smith@brightpoint.com.au
difficult to understand

      Thursday 25 October 2007
by Shashi Mukund
good

      Monday 7 May 2007
by ejrebelo@yahoo.com
Template have good fundamental structure but need some detail

      Monday 7 May 2007
by ejrebelo@yahoo.com
great stuff

      Thursday 29 March 2007
by Kamal Soni
Execellent

      Friday 23 March 2007
by madanking@yahoo.com
nice

      Monday 5 March 2007
by l Chim
good

      Thursday 1 March 2007
by Mark Raffaele
great thanks

      Wednesday 7 February 2007
by C Gerke
This is a professional and detailed project plan, which can support perfectly the business blueprint of a large or small CRM project. Highly recommendable!

      Wednesday 17 January 2007
by khalhou@yahoo.fr
ok

      Wednesday 13 December 2006
by charles@omole.co.uk
excellent

      Wednesday 13 December 2006
by charles@omole.co.uk
ok

      Saturday 2 December 2006
by Paul Ursu
too generalist

      Monday 20 November 2006
by dwarka dudhi
rre

      Tuesday 24 October 2006
by James Hawkins
excellent

      Monday 24 April 2006
by reicamargo@gmail.com
Very interisting!

      Thursday 16 February 2006
by Elma Coetzer
Good

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This product was last updated on Thursday 1 December 2005