CRM - Staff Training Material

This training material, which sets the foundations for how staff should engage with the customers through all different access channels in a CRM environment, can be used by other Local Authorities to enhance their understanding of how customer management should be re-thought after the introduction of CRM. The document seeks to address the softer sides need to make CRM a success whilst projecting Northumberland's core values.

Author			View or Download User Training.ppt CRM staff training material 469 Kb Anti-virus policy
Authoring body :	Alnwick District Council, Berwick-upon-Tweed Borough Council, Blyth Borough Council, Northumberland County Council, Castle Morpeth Borough Council, Tynedal Council, Wansbeck District Council
Programme :	Northumberland Online Partnership
Product type :	Centrally hosted service
Project stage :	Operate
Technical supplier :	Oracle
Gershon categories :	Transactional services
Service areas :	Council, government and democracy
Priority service outcomes :	A-Z information deep linking Establishment of a single business account Housing & Council Tax Benefit enquiries Integration of CRM with back office using workflow CRM across access channels
CPA key lines of enquiry :	Corporate - Ambition for the council Corporate - Capacity

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Thursday 3 August 2006 by nag.apps11i@gmail.com All related Modules of CRM User Manuals and Training Materials should be available with updatation modules.

This product was last updated on Thursday 1 December 2005