Local Authorities can use this approach to business process development to improve their understanding of how the reengineering of business process takes place in a CRM project.
| Author | |  View or Download |
| Authoring body : | Alnwick District Council, Berwick-upon-Tweed Borough Council, Blyth Borough Council, Northumberland County Council, Castle Morpeth Borough Council, Tynedal Council, Wansbeck District Council |
| Date available : | 31 July 2004 |
| Programme : | Northumberland Online Partnership
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| Product type : | Centrally hosted service
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| Project stage : | Build
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| Technical supplier : | Oracle |
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| Gershon categories : | Transactional services
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| Service areas : | Business
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| Priority service outcomes : | A-Z information deep linking
Establishment of a single business account
Housing & Council Tax Benefit enquiries
Integration of CRM with back office using workflow
CRM across access channels
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CPA key lines
of enquiry : | Use of Resources - Financial management
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| Rate and review this product to share your views with other users. |
 Wednesday 24 March 2010
by jules chen
thanks, great job
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 Wednesday 3 June 2009
by Michael Bailey
Interesting
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Saturday 4 April 2009
by michael.kwatia@gmail.com
ok
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Saturday 4 April 2009
by michael.kwatia@gmail.com
good
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Saturday 4 April 2009
by michael.kwatia@gmail.com
Good
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Monday 23 March 2009
by Juan Carlos Trabolsi
Good framework to track process' requirements
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Sunday 15 March 2009
by irfankhan1984@yahoo.co.uk
jtgjgjh
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Wednesday 5 December 2007
by stephen.smith@brightpoint.com.au
interesting
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Wednesday 5 December 2007
by stephen.smith@brightpoint.com.au
ok
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Friday 20 April 2007
by aalim2002@hotmail.com
Very good document
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Friday 20 April 2007
by aalim2002@hotmail.com
very good template
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Friday 20 April 2007
by aalim2002@hotmail.com
it is a good presentation, but it would be more better to mention that in business process re-engineering project we record the AS IS STATE, then to find the Areas of Improvement and the last phase is the Corrective Actions
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Friday 20 April 2007
by aalim2002@hotmail.com
the plan doesnt explain how to plan for CRM,, begining with customer Survey, focus groups, ARPU calculations,...etc
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Monday 15 January 2007
by raz_chaudary@hotmail.com
good overview
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Monday 15 January 2007
by raz_chaudary@hotmail.com
Good introduction into BPR
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Monday 15 January 2007
by raz_chaudary@hotmail.com
Absolute Rubbish
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Thursday 4 January 2007
by Reza Rahmani-Torkaman
Very Useful documents that provides a good introduction for process modelling/mapping both for the novices and also for those who want to educate/persuade others
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Thursday 4 January 2007
by Reza Rahmani-Torkaman
Useful set of documents both for the novices and also for those who want to take up the methodology
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Thursday 4 January 2007
by Reza Rahmani-Torkaman
Useful set of documents both for novices and also those who want to take up this methodology
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Thursday 30 November 2006
by fran.paterson@peterborough.gov.uk
could do with not being RED, and with the first admin slides removed, but really good
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Sunday 24 September 2006
by Shaun Hunt
I'll be using this presentation shortly.
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Thursday 11 May 2006
by nayan.datta@haringey.gov.uk
a
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Wednesday 15 March 2006
by kamaljit.singh@walthamforest.gov.uk
A great introduction to BPR
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Friday 3 March 2006
by georgina.jackman@n-somerset.gov.uk
Excellent, really useful set of documents
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Friday 3 March 2006
by georgina.jackman@n-somerset.gov.uk
Excellen, really helpful set of documents
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Wednesday 21 December 2005
by georgina.jackman@n-somerset.gov.uk
Excellent resource
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