IEG4: Delivering e-Government Benefits: 2005 Status ReportThe 4th round of Implementing Electronic Government statements (IEG4) asks English Councils to provide performance results around meeting the 2005 electronic service delivery targets, including Best Value Performance Indicator 157; Priority Service Outcomes and efficiency gains. This document looks at the returns submitted and discusses some of the next steps suggested by the results. | Author | |  View or Download | | Authoring body : | ODPM | | Programme : | IEG4: Delivering e-Government Benefits: 2005 Status Report
| | Product type : | One-off product
| | Project stage : | Operate
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| | Gershon categories : | Back office functions
| | Service areas : | Council, government and democracy
| | Priority service outcomes : | Take-up of online schools admissions
School Admissions portal
Application for school places
Customer satisfaction with community information
Community information
Information about Looked After Children
Targets for e-participation activities
Consultation alerts
A-Z information deep linking
Take-up of online planning & regulatory services
Multimedia resources on local policy priorities
Secure information sharing for youth justice
Access to e-procurement 'marketplace'
Public access to GIS
Council meetings information
Inclusion of SMEs in e-procurement programme
Sharing Trading Standards data
Councillor web pages
Efficiency savings through e-procurement
Online licencing system
Reporting of environmental issues
Payment of parking fines by SMS text message
Establishment of a single business account
Automation of the planning and building control process
Smart cards for stored payments
Regional co-operation on e-procurement
e-Procurement solutions in place
Targets for costs of payment transactions
Efficiency savings from e-payments
Online payments
Take-up of online library, sports & leisure services
e-Billing for Council Tax and Business Rates
Check account balances online
Targets for customer satisfaction of transport services
Smartcards for library and leisure services
Renewal and reservation of library books
Targets for processing of Benefit claims
Parking fine appeals
Booking of sports and leisure facilities
Pre-qualification for other Benefits
GIS for roadworks
Timetables and journey planning
Targets for customer satisfaction in social care
Mobile technology for processing benefit claims
Consultation on traffic management
Targets for savings from new ways of working
Children at risk
Housing & Council Tax Benefit enquiries
Targets for savings from accessibility of services
Mobile technology for joint assessments
Eligibility for Housing & Council Tax Benefit
Targets for migration to e-access channels
e-Skills training
Local care services information
Targets for savings from CRM & Workflow
Electronic Document Records Management
Remote access to care package information
Website conformance to WAI level AA
Email and Internet access
Compliance with e-GIF and e-GMS
Homeworking policy
Customer take-up targets & measurement
Remote working facilities
Website usability
Access to council services out-of-hours
Integration of CRM with back office using workflow
Web content management system
Change of address
Publication of website service standards
Website performance monitoring
CRM across access channels
Unique reference numbers on enquiries
Email response within 1 day
| CPA key lines
of enquiry : | Corporate - Ambition for the council
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