The Benefits of the Customer Relationship Management National Project

This is one of a series describing the benefits of the e-Government National Projects programme. It provides information on the potential benefits of CRM in modernising local authority business processes.

Author			View or Download 7b_CRMBenefits.pdf CRM Benefits 788 Kb Anti-virus policy
Authoring body :	ODPM
Programme :	National Projects at the heart of excellent services: Benefits Guides - Executive Summary Dec 2004
Product type :	One-off product
Project stage :	Plan
Gershon categories :	Back office functions Procurement Transactional services
Service areas :	Business Community and living Council, government and democracy
Priority service outcomes :
CPA key lines of enquiry :	Corporate - Ambition for the council Use of Resources - Financial management Use of Resources - Value for money

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This product was last updated on Monday 16 January 2006