There are 43 matches for your search from a total of 1812 products in the catalogue.
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Authentication risk assessment toolkit
Local Authorities can use the online risk assessment tool, and a variety of process maps and guidance around the theme of authentication for services that were developed by the partnership.
Programme: Partnerships - North-West e-Government Group |
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Business Case for CRM
This business case looks at the project objectives and boundaries, impact on local surroundings, impact on staff, procurement, budget, constraints etc. Local Authorities can use it to gain an understanding ...
Programme: Partnerships - Derbyshire e-Government Partnership
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Business case for the development of a portal website
Local Authorities can use the business case for the development of a portal website designed in-house that was developed by the partnership, to inform their own decision-making about in-house ...
Programme: Partnerships - Shropshire IEG Partnership |
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Business process development - CRM
Local Authorities can use this approach to business process development to improve their understanding of how the reengineering of business process takes place in a CRM project.
Programme: Partnerships - Northumberland Online Partnership
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Business Processes: Authentication needs for Business/Local Authority Interactions
Authentication levels of the interactions listed in product BP1 to define the strength of security controls required. Aimed at information security officers.
Programme: National Projects - Working with Business |
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Business Processes: Business Process Descriptions
These include descriptions and maps of the processes most important to councils and businesses and are in a form suitable for CRM vendors and business process re-engineering teams to implement. This also ...
Programme: National Projects - Working with Business
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Business Processes: Business/Local Authority Interactions
A report entitled Working With Business Research into Processes that identifies the business processes that are applicable to business/local authority interactions. It considers the whole area of how ...
Programme: National Projects - Working with Business
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Business Processes: CRM Implementation Guidance for Processes
Guidance on implementing business processes on CRM systems (e.g. CRM specifications, how to map processes in CRM systems, high level and solution designs, and testing regimes). Aimed at CRM suppliers ...
Programme: National Projects - Working with Business
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Case Study - e-auction
This Case study, which looks in detail at the first auction undertaken in the partnership and saved 60% of stationery costs, can be used by Local Authorities to increase their understanding of what an ...
Programme: Partnerships - East Lancashire e-Government Partnership
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Change management Toolkit
This change management Toolkit is based on experiences of project team members and can be used by Local Authorities seeking to develop a structured approach to change management.
Programme: Partnerships - Northumberland Online Partnership
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Conditions of contract
Local authorities that are looking to enter into contract with a supplier can use these conditions of contract as a standardised contract. The contract, which is particularly drafted to go with the e-procurement ...
Programme: Partnerships - North Eastern Purchasing Organisation Partnership |
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CRM - Staff Training Material
This training material, which sets the foundations for how staff should engage with the customers through all different access channels in a CRM environment, can be used by other Local Authorities to ...
Programme: Partnerships - Northumberland Online Partnership
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CRM and public sector content management system portal (PSCMS) staff training guide
Local Authorities can use the training guides that the partnership developed for staff, to help them use the newly-installed CRM system and public sector content management system portal (PSCMS) as a ...
Programme: Partnerships - Staffordshire Connects |
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CRM functional specification
Local Authorities can use the functional specification for the partnership-wide CRM system procured by the partnership as a reference guide for their own CRM procurement
Programme: Partnerships - Staffordshire Connects
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CRM implementation road map
Local Authorities can use this comprehensive and interactive CRM implementation road map and user guide to understand what a CRM implementation process is like. It takes the form of MS project plan supported ...
Programme: Partnerships - Northumberland Online Partnership
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e-Procurement end of project report
Local Authorities can use the end of project report to inform their own e-procurement decisions. The report includes a description of the 11 e-procurement pilot projects that were conducted as part of ...
Programme: Partnerships - Staffordshire Connects |
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End of project evaluation report
Local Authorities can use the strategy document/end of project review document that was produced to conclude the Single Business Account implementation project.
Programme: Partnerships - South Yorkshire e-Forum |
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Functional specifications for the Online forms package supplied by Tagish
Local Authorities can use the tender documents (including functional specification) used by the partnership to choose the 'non stop gov' eforms solution, supplied by Tagish for its online portal.
Programme: Partnerships - Shropshire IEG Partnership |
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How to guide - e-forms strategy
This e-form Strategy, which is based on user analysis, can be used by Local Authorities to form their own e-forms strategy outlining which forms are more suitable as interactive forms, and which forms ...
Programme: Partnerships - East Lancashire e-Government Partnership |
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IEG4: Delivering e-Government Benefits: 2005 Status Report
The 4th round of Implementing Electronic Government statements (IEG4) asks English Councils to provide performance results around meeting the 2005 electronic service delivery targets, including Best Value ...
Programme: Programme documentation - IEG4: Delivering e-Government Benefits: 2005 Status Report |
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